ULilaser's commitment to your production uptime — from delivery through the full equipment lifecycle.
All ULilaser machines, modules and OEM sub-systems ship with a 12-month warranty covering manufacturing defects in materials and workmanship, starting from equipment acceptance. Coverage includes the laser source, closed-loop controller/pyrometer, motion control system, vision system and software (firmware updates included). Consumable parts (nozzles, protective windows, wire guides) and damage from misuse or non-OEM consumables are excluded.
| Stage | Commitment |
|---|---|
| 2 hours | First response from a service engineer (acknowledgment + initial diagnosis) |
| 4 hours | Solution proposal (root cause + recommended action + ETA) |
| 8 hours | On-site engineer arrival in regions with ULilaser service centers (else 72 hours; 24/7 remote diagnosis via TeamViewer/AnyDesk) |
| Interval | Service |
|---|---|
| Daily | Operator: clean protective window, check wire feeder alignment |
| Monthly | Engineer: laser power calibration, pyrometer verification |
| Quarterly | Engineer: motion platform lubrication, vision calibration |
| Annually | ULilaser field service: full calibration + firmware update + spare parts assessment |
Common spare parts ship within 24 hours from Shanghai; custom/long-lead parts within 5 business days. A recommended spare-parts kit covering 12 months of wear parts is included with every new machine. Every machine includes a complimentary 3-day operator training; a 5-day advanced engineer certification is available.
